Qualifications
Executive Assistant with over 25 years of corporate office experience, including 25 years Customer Service, 20 years Event Planning, with 10 years supporting high-level executives in calendar management, and travel planning.
Skills
Software Management
Customer Support
Project Management
Systems:
Ontraport CRM System
Infusionsoft CRM System
WordPress
Microsoft:
Google Drive
Adobe Acrobat Form Creation
Social media platforms:
LinkedIn, Facebook, Twitter, Pinterest and HootSuite to organize it all.
Education
Associate Degree – Business Administration – Laney College (Oakland, CA) ‘97
Graduated with Honors
Certification
Diploma in Social Media Marketing – ALISON 2013
Professional Experience
Tiermark Global | Co-Founder 3/2013 – Present
CRM Software Management: Ontraport client management database setup & management. Infusionsoft client database management.
Calendar Scheduling Management: Acuity Scheduling setup & maintenance. ScheduleOnce setup & maintenance.
Team Project Management: Teamwork PM project, timeline and milestone setup and management.
Video Program Management: Vimeo video database setup and access management.
Online Coaching Platform Management: JigsawBox database management
Client Care Management: Daily client request monitoring.
Administrative Associate to VP of Corporate Services 2/2009 – 2/2013
ARAMARK – Philadelphia, PA
Support: Direct support to – VP of Facility Management, Director of Planning and Administration, Director of Enterprise Design, BOD Coordinator, and back up support to Director of Workplace Operations.
Administration: Maintained Outlook calendar including: travel arrangements, scheduling of meetings, events, and conference calls. Processed and tracked payroll and expense reports. Created and maintained electronic filing system. Supervised other administrative staff.
Database Management: Maintained Executive Parking Access Database and created reports as needed.
Event Planning: Coordinated event planning details for locally sponsored events.
Front Office: The first point of contact for service requests via phone, email or walk-in.
Executive Assistant / Office Manager 12/2001 – 10/2007
Carmel Partners – San Francisco, CA
Support: Direct support to – CFO, Sr. VP of Finance, and back up support to CEO.
Administration: Maintained Outlook calendar including: travel arrangements, scheduling of meetings, events, conferences and conference calls. Processed and tracked expense reports. Created and maintained electronic and physical filing system. Responsible for contract notarization and management.
Event Planning: Event planning for both Sr. Management and Annual Investor meetings across 5 markets.
Investor Correspondence: Managed Quarterly Investment Report processing and distribution.
Negotiation: Negotiated and maintained contracts for all office equipment.
Office Management:
Management: Front Desk Coordinator. Managed all office moves and rehabs by coordinating: tenant improvements, mover coordination, furniture acquisition, phone system coordination, IT coordination and office equipment coordination. Was an essential participant in hiring and orientation of all Administrative Assistants.
Executive Assistant to Managing Director – Analyst 3/2000 – 9/2001
SG Cowen Securities Corporation – Boston, MA
Support: Direct support to – Information Technology Research and Investment Analyst.
Administration: Domestic and international travel arrangements, scheduled marketing meetings, appointments, conferences and conference calls. Coordinated all marketing material details with various departments. Processed and tracked expense reports. Created PowerPoint presentations for meetings and research reports. Maintained all contact lists including: email, voice mail, phone and top client. Tracked quarter end conference call schedule.
Event Planning: Coordinated all details with Technology companies participating in the annual company conference.
Administrative Assistant to Media Buyer 12/94 – 12/96
McCann-Erickson – San Francisco, CA
Administration: First point of contact for outside agencies, Assisted in radio buying for the San Francisco market, Managed ad placement verification process
Negotiation: Negotiated radio buys for secondary markets, Increased TV buying skills
Administrative Assistant to Media Buyer 6/86 – 9/94
Mervyn’s Corporate Office – Hayward, CA
Administration: First point of contact for radio representatives, Solicited radio stations for the annual buy, Handled all arrangements for local market negotiations, Prepared forecast of monthly radio costs, Prepared the budget download for the finance department
Database Management: Maintained database of 600 radio stations on FOCUS based mainframe
Negotiation: Assisted in radio buying of over 80 markets and Spanish TV for 24 markets.